Push pull amplifier – tube troubleshooting

Below are procedures that customer needs to complete to identify faulty tube, before submitting a warranty request:

  1. For Push Pull tube amps – 2 power tubes (either EL34 or KT88 – these are the most commonly used power tubes in push pull amps are used per channel. You may also see 2*300B or 2*845 type power tubes in recent years’ design)  Total 4 tubes are used for two channels together.
  2. If your amp is making abnormal noise such as loud static noises or obvious humming etc, you need to identify exactly which channel (left or right) have problem, and exactly which tube is causing the problem.
  3. As amplifiers are of stereo channel – i.e. 2 channels symmetrically, a simple way to identify a faulty tube is ‘divide, swap and confirm’.
  4. Split 4 tubes to 2 groups first, then only install 2 tubes (Group #1) in left channel and use your two previous known good tubes in the right channel. Turn on the amp and see if problem presents in left channel that you installed the new tubes (Group #1) . If No, go to step 6. If Yes, go to step 5.
  5. Split the 2 tubes and install one in EACH channel (in two symmetric sockets in left and right channel), and split your two previous known good tubes in the other two symmetric sockets in left and right channel. (Do not worry about ‘blending’ your new tube and previous tube in one channel in this troubleshooting process.) Identify which channel (left or right) presents problem – the tube in the problematic channel is the faulty tube.
  6. Since you didn’t find problem in step 4 with 2 tubes (Group #1), now use your other 2 tubes (Group #2) and repeat the same process in Step 4. The tube in the problematic channel is the faulty tube.
  7. If you found more than one tube is of problem in the troubleshooting process, identify EACH tube’s problem and describe THE PROBLEM SEPARATELY on a piece of paper, along with that tube’s serial number (if the tube has a serial number on the base, or on the metal tag inside the tube).
  8. Now take a CLEAR & HIGH RESOLUTION picture of the tube and the paper (showing the problem message you have written down) together. You need to submit this picture when contacting us to file for factory warranty claim.
  9. Wrap this piece of paper containing the information to the corresponding tube and attach it with an elastic ribbon and have it ready for shipping. DO NOT USE ANY MARKER TO WRITE ON THE TUBE ITSELF.
  10. Contact us via email to file factory warranty claim – Please provide ALL information you feel pertinent about the tube problem, including but not limited to: your amp make and model, describe the event of tube problem you have experienced, and if using an entirely different set of tubes resolved ALL problems. If problems still exist when using other tubes – chances are that your amp might need a check-up by amplifier service technician before you use a new set of tubes again in the amp. A problematic amplifier can damage a perfectly fine set of tubes, and this will not be covered by tube factory’s warranty.
  11. Once your email is received by us, we will reply you within 48 hours about warranty return shipping instruction. There is NO NEED to ship known good tubes back to us – extra shipping and handling can easily damage fragile but perfectly good tubes. Only ship known faulty tube for warranty process, unless we instruct otherwise.

We appreciate you take the time to isolate the problem. Refusing to conduct the troubleshooting process will not move your warranty process forward – not all tube problem can be reproduced in the lab testing equipment, if it is intermittent only. We need customers to work with us to quickly have your tube problem resolved under factory’s tube warranty policy. It is a team work between buyer and seller.

 

Thank you.

Grant Fidelity

 

A floating piece of glass inside the tube – What is it?

If you have been playing with vacuum tubes long enough, you might have run into a situation that a new tube, shipped from a vendor, arrived with a piece of floating glass inside (see reference picture below). What is it? Where does it come from? Is the tube damaged beyond useful?

 

Here is the answer:

  1. This piece of floating glass is a broken-off piece from the tube filament glass stem. See picture below showing where it is exactly broken off from.

 

2. This broken piece is often resulted from the heavy filament structure in vibrating motion during shipping and handling. However, since the tube glass stem is a wide structure supporting the full filament structure – a small piece

broken off from the tip won’t hurt the tube structure’s integrity at all.

3. We see this ‘floating glass’ from TJ Full Music 300B tubes, but not much from other Chinese brand such as Shuguang 300B tubes produced in southern China. Our guess is that the glass supplier for Full Music (located in Northern China) is likely different and glass production technique isn’t exactly the same.

4. This piece of floating glass won’t affect tube function at all and won’t interfere with the vacuum capacity inside the tube. Glass is non-conductive. User only needs to stand the tube up, let the floating piece to fall to the bottom of the tube enclosure, plug the tube into socket vertically, then it is all done!

What you should know about high voltage tubes such as 845, 211 and 805

Some precautions about using high voltage power tubes:

Unlike other vacuum tubes such as KT88 or EL34, which typically run at 450V plate voltage, high voltage power tubes such as 845, 805 and 211 run at plate voltage 900V or even higher depending on your amp design. Due to the high voltage in the circuit, biasing an 845 / 805 or 211 amp improperly may expose you to lethal high voltage causing instant death. If you haven’t owned any tube before, we recommend you to be cautious when starting with a 845 /805/211 tube amps and get yourself comfortable with maintaining such high voltage tube amps.

Always bias your amplifier by strictly following your amp manufacturer’s instructions. Do not bias the plate current over suggested reading (usually in mA) in any case. This will cause tube overheat, tube failure, shorten tube life significantly and even burn out other parts inside your amp.

High voltage tube has maximum rating of plate heat dissipation. Do not run your amp at a plate current that could cause the tube plate turn red hot (it is a cherry-ish deep red glow in a dark room. Normal tube glow is more towards orange-ish). When you start using a new tube, try it first in a room with dark light so that you can observe the plate color closely. If the plate turns red hot, turn down your amp bias immediately until the plate no longer show overheat symptom. Bias the two channel’s plate current readings to the same safe level for both tubes. It’s not recommended to have two channels biased at different level.

Plate heat dissipation (measured in watts) = plate voltage (in Volt) x plate current (in mA) / 1000

For example, if a tube amp has plate voltage of 960V on the 845 tube by design, and if the 845 tube has max plate heat dissipation rating of 75w, your maximum plate current bias reading should be 78mA. If the amp has plate voltage of 910V by design, your maximum plate current bias reading should be 82mA. It is not recommended run a tube constantly near its peak rating so ideally you should set your plate current bias at about 10-15% below the maximum. This will prolong your tube life and ensure a safe and long term enjoyment of your amp.

Although each tube amp has its designed plate voltage for tubes at a fixed input power voltage, a variation of more than 5% of your input power voltage may cause the plate voltage for tubes vary greatly (for example, swing from designed 910V to 950V or even higher). In such a case, your tube could be overheated and fail in a very short time. It’s strongly recommended to use a power conditioner properly designed for audio with your tube amp to reduce the possibility of such an accident and financial loss.

An excellent tube amp design along with poor selection of parts and poor production quality control could also cause your amp to overheat a tube and cause it fail prematurely. Always choose amplifiers made properly for your local voltage from a reputable reseller. In the past, we have seen many after-market modified Chinese tube amps which have been sold into North America with main transformers not designed for the right voltage, and cause not only inferior performance, but also tube failure or burning up components. Be very cautious when buying ‘cheap’ dual voltage tube amps from overseas.

Last but not least, never leave your tube amp unattended for extended period of time. Never leave a 845/805/211 high voltage tube amp on without anyone in the room.

We usually do not recommend people to chase so-called ‘high wattage output’ 845/211/805 amps. Some of these amps were designed to run output tubes at its marginal peak rating in order to squeeze a few extra watts – those watts you as a consumer may never actually need because most tube amps only sound excellent in their ‘sweet spot’ output ranges, that is – not too low and not too high. Allocating your funds to a pair of properly matched higher efficiency speakers to your 845/211/805 amps is a much much better bang for the buck, and it’s a much enjoyable musical experience too. Do NOT waste your money on chasing the last few watts by driving your tubes hard, instead focusing on get the BEST first few watts!

Due to the complicated feature of a tube amp’s design and user’s settings and maintenance vary greatly, tube manufacturer only warrant a vacuum tube for 90 days. If a tube has inherent manufacturer defect, it will show in the first 90 days of normal use and it will be covered by warranty. Improper usage including amp voltage not properly matched to your local power voltage, using tubes in an amp not suitable for the specific tube or set bias too high or too low, input power spikes etc will result in tube failure prematurely – such incidence will not be covered by tube manufacturer’s warranty.

How to bias my new tubes in my amp to replace the stock tubes?

multimeter for biasA: Congratulations for getting new tubes for your precious tube amp. Chances are either your stock tubes are getting aged, or you are about to experiment some different tubes hopefully to improve the system sound to the better. Either way, it is a fun and exciting experience.

Please follow the steps below to change your tubes:

Step 1.: Confirm that your amp is working fine.

Sometimes you come to the point to buy new tubes because the amp somehow isn’t working properly. The issue could be the tubes currently in the amp are getting too aged; it could also be that the amp needs a re-conditioning in case resistor / capacitor are out of spec from aging. This is a very technical process – if you are not sure and cannot make an educated assessment from experience, talk with a tube amp service technician.

Step 2: Remove old tubes from the amplifier.

At this point, you know that your amp is working fine except tubes to be changed. Power off the amp and let the tubes cool off for at least 5 minutes. Use a COTTON cloth to wrap around the tubes then gently rock / pull it one by one out of the socket. Power tubes (such as EL34 and KT88, plus driver tubes 6SN7 etc) has a guide pin in the center bottom of the tube, plus 8 other pins around the base. You should only gently rock the tubes in case excessive force will break the center guide pin. If the tubes haven’t been removed for a long time, it may feel ‘sticky’ and ‘tight’. Be patient and slowly to remove each one. Never use bare hand to remove tubes – you will leave oily (you may not see it) finger print on your tubes and that will shorten tube life. Also the tubes may still hot to touch – do NOT use bare hands. If not careful you may also break the glass enclosure of the tubes (this is very rare as you have to use lots of force to break the glass), having a cotton cloth around the tubes will protect your hand from accidentally pinched by broken glass. Sound scary yet? 🙂 These are all ‘what if’s’ and do not happen often. Just use good common sense and be gentle when handling tubes. If you find yourself nervous, take a deep breath before doing it. It’s just glass tubes 🙂

Smaller signal tubes such as 12AX7, 12AU7 and 12AT7 do not have center guide pins. Just gently rock and pull it out of sockets. It is extremely difficult to break small tube glass enclosure so you are safe to handle it.

Use COTTON cloth when touching tubes – synthetic materials can easily melt with heat and leave residual and a big mess on your precious tubes. This is not very fun to clean up but it’s doable. Use pure medical alcohol (available from drug store – look for 99.9% purity) dabbed on cotton pad (also available from drug store, usually at women cosmetics department for removing make-up) to wipe the residual completely off.

 

Step 3:

Put your stock tubes away if they are still good and have life left for future back up use. Wrap each tube separately so that the glass won’t clunk with each other in storage. Tubes are very fragile  especially the internal structure. Treat them like eggs, except tubes are non-perishable and can last longer than us 🙂

Step 4: Get on the new toys 🙂

Take your new tubes out of the package carefully (same rules apply as you remove tubes – cotton cloth, over a SOFT surface in case you drop it – yes it does happen especially when you are nervous or overly excited, and handle it very gently).

Do a visual exam of the tubes – you should have done this when you receive your new tubes from courier or mailman. Damaged tubes should be replaced by the vendor, and I hope you are dealing with a reputable vendor who covers shipping damage, not a seek-n-hide or ‘hit-n-run’ type of vendor. If no visible damage, no loose parts floating inside the glass enclosure, chances are your tubes have survived shipping and handling by a large extent. Please note that some large power tubes do have a silver-looking coating inside to indicate if air leaked into the tube or not. When this coating turns white, the tube vacuum has been broken from handling, and it cannot be used and must be exchanged.

Hold the tube in your hand (wrap with a cotton cloth!), and GENTLY shake beside your ear. Minor tinkling is fine as there are many metal parts inside the tube, but if something sound very suspiciously loud leading you believe some structure has been damaged, you should contact your vendor to clarify and possibly seek remedy.

When tube passing both steps above, your chances of tubes survived shipping have increased to very positive.

Now install each tube to the corresponding socket. Many tubes have the same pin layout but it DOES NOT mean you can put them in any matching socket. You MUST dig out your amp manual if the tube type is not printed on the amp to make sure the right tube is going to the right socket. THIS IS VERY IMPORTANT OTHERWISE YOU WILL PERMANENTLY DAMAGE YOUR AMP.

Use the guide pin of the tube to install it properly – then gently press it down to allow a secure firm contact between tube pins and socket holes.

Repeat this with all tubes that you are replacing, until your amp is equipped with your new tubes. Congratulations.. you are almost done 🙂

Step 4: Bias your new tubes…

Some amps are of manual bias – i.e. you can adjust bias settings based on amp manufacturer’s suggestions. Always follow these ‘suggestions’ – treat it as ‘orders’, not ‘suggestions’ if you want your amp run at optimal condition and sound the best. You can set bias about 10% below the suggested settings to extend tube useful life, but you may lose a tiny bit of power / punch. It’s a trade off that you need to negotiate between your ears and your wallet and see which one wins 🙂

Now turn on your amp with new tubes all installed – turn the volume to ZERO. Keep a very close eye to any sudden loud noise (this usually indicate an open plate in tubes with heat – tube needs to be replaced if this happens), strong flash of light (if this happens on small signal tube such as 12AX7/ 12AU7/ 12AT7 etc. and flash disappear right away, it is fine. But flash usually is NOT a good sign for large power tubes such as EL34 / KT88 and 300B etc.). If you hear loud noise from speakers, turn off the amp immediately and switch tubes from left channel to right channel – if same noise moves to the opposite channel, you know you have a problematic tube. Contact your vendor to arrange replacement.

If all good quiet and no big flash, gradually turn up volume to hear if the amp is playing normal. Do not bother with critical listening – this is just to confirm new electronics parts are working as they are designed to function in a live circuit. Give it 2-3 minutes for tubes to warm up, then turn OFF your source signal, turn amp volume to zero, check your tube bias now. If too high, bring it down to close to the suggested bias value. If too low, bring it up to close to the suggested value. In most cases when replacing aged tubes with new ones, you will need to turn down bias value. It doesn’t have to be dead accurate at this step, as with warm-up, tubes will change and bias will drift too. This is not tube defects – it is just warming up process.

Leave the amp on for about 10-20 minutes and play music. I strongly suggest you NOT to leave the room at this time just in case some tubes go south from heating up. Tube damages from shipping could be invisible by eyes, but audible by ears when playing in a live circuit. Do not get overly frustrated if some mishaps happen – these are all parts of the ritual of playing with tube amps. With a positive attitude and good faith in your vendor providing your solid after-sale support, your experience with a problematic tube will become a valuable learning experience then you earn the bragging right to be a tube ‘guru’ among your tube amp owner friends 🙂 Take it EASY 🙂

After 20-30 mins, turn off source signal, turn volume to zero, check bias again and adjust. This time more accurate please. Repeat the steps above – check it in about 1 hr again and 2-3 hours after. During this time, you can do things around the house without locking yourself in the listening room for every minute. But keep your mind alert about the amp going on and check it often.

Once you are done biasing for the first day, when you turn on your amp next day after playing music for about 10 minutes, check bias again and adjust… then check in a few hours to adjust. New tubes tend to drift a bit but with burn-in they will settle down to fairly stable. Check your amp bias every week or so to maintain your amp in top notch working condition.

That’s all – sounds very complicated but it will come to you as 2nd nature in no time.

If I can do it (yes, I do bias my showroom amp :), so can all of you! It is a fun interactive experience with your music playback equipment – enjoy it and be intimate with it. Music will sound better to your ears after you have invested time, care and love to your equipment. The journey of creating playback system is as enjoyable as passive listening, especially when you have your mind in the right gear 🙂

Happy listening.

Rachel @ Grant Fidelity

My amp uses many tubes in total – which one should I upgrade?

A: Answers to this question is related to your budget, as well your desire for the level of sound improvement.

The general rule of thumb is:

1) Upgrade the pre-amp tubes first. These are typically the smaller tubes at the front of an amplifier (power tubes are typically at back closer to power output transformers). A sound signal from your source component (such as CD player) is sent into the amp for amplification – preamp stage is first amplification stage so money spent on upgrading preamp stage tubes will give you great improvement. Garbage in, garbage out. If you don’t get great preamp signal, you won’t get great final output signal to speakers.

2) Once the signal being amplified at preamp stage, it is further amplified at the power tube stage. If your budget allows, get the power tubes upgrade to the extent that your wallet is happy and your ears are happy too. Most common power tubes are EL34, KT88, 300B and 845. The price for these tubes are in the same sequence from low to high.

3) There is no such a thing called ‘best sounding’ tubes. All such comments are in certain context – tubes should only be compared when everything else is equal, i.e. same room, same speakers, same source etc.. No two amp owners have exactly the same set up so all impressions you heard or read online is just for reference. Let your own ears be the judge for good sound and no one else.

Happy listening.

Rachel @ Grant Fidelity

I tested my new tube in my tester, it’s drifting. Is the tube bad?

A: No, not necessarily.

A tube tester uses a pre-built circuit to test a vacuum tube’s technical specs DURING THE TESTING PERIOD. Many factors come into play when the tester gives you a tube plate current result (in mA). This testing period typically last only a minute or two – some tester has pre-heat phase (such as Amplitrex has 60 seconds pre-heat on auto testing mode), others may not or the pre-heat period is too short to have the tubes emitting stable stream of electrons (current).

Tube is a live creature – when heated, it emits electrons and work in a circuit; when not heated enough, it will generate electrons but the quantity may fluctuate overtime then stabilize. A short testing in a tube tester will not definitely tell you if a tube is drifting (i.e. current keep changing) or not. Drifting is term used over extended period of usage time – not over a minute or two of testing in a tube tester, especially an old tube tester that hasn’t be calibrated for years with aged parts inside which could cause significant error in testing results generated.

You need to burn-in a tube over the manufacturer suggested time (Psvane tubes are recommended to burn-in for 150-300 hrs) then check it in an amp to see if the bias is drifting significantly or not (10-15% changes is not considered significant as many parts in an amplifier or electronic device has more than 10-15% variation from standard specification, and this range of variation will not do any harm to sound or equipment).

The bottom line is – do NOT become obsessed with numbers. Variation is expected when you have a piece of electronic device which is made with hundreds or thousands pieces of parts together. Unless the variation is statistically significant and you are seeing signs of problem on the playback device – i.e. amplifier  (such as overheated plate, distortion in sound, very noticeable noise through speakers etc), enjoy the tunes. When significant issue arise, contact us – we always stand behind our warranty 100%.

Tubes may look the same – but test results are NOT.

In the past, most Chinese tubes (including high end tubes) are sold over internet without adequate distribution quality control. Some consumers are confused about the quality grade on the Shuguang Treasure tubes and wonder if all Premium tubes out of factory are the same, and if the factory test readings are accurate.

Below is the sample testing results for Shuguang Treasure tubes that Grant Fidelity receive from factory in 6 months of time (Jan 2009-July 2009). They are self explanatory as you can read all the testing results obtained by Grant Fidelity’s 5-spec test. 1) Listing results are listed in the order of factory matched pair or quad (shaded or unshaded in the spreadsheets). If a tube is listed as single or a quad is not complete, it means the other one(s) have failed in our first test and graded as ‘Rejects”. 2) “Rejects” are not included in the list as those tubes are reported with ‘Short’ in the tester, hence no further results can be reported. 3) KT66-Z and 2A3-Z tubes are not as popular as other models, so they are not included as we don’t have sufficient data to deem the testing results as representative.

Shuguang Treasure 300B-Z:

  • 125 Premium factory tested tubes
  • 79 Premium Grade A  – 63%
  • 46 B stock  – 37%

Test results: https://docs.google.com/fileview?id=0B06Slh1HJxoKZDI5ZTMzNjktMWRmYS00NDQ2LTkxMDMtNWI0YTFjODg3Zjhm&hl=en

Shuguang Treasure CV181-Z (6SN7):

  • 107 Premium factory tested tubes
  • 58 Premium Grade A – 54%
  • 49 B stock – 46%

Test Results: https://docs.google.com/fileview?id=0B06Slh1HJxoKM2JkMWYwOWYtYTA5ZS00NzY1LTk2YzAtZGY5YjFjZGIxMjQz&hl=en

Shuguang Treasure KT88-Z:

  • 164 Premium factory tested tubes
  • 119 Premium Grade A – 73%
  • 45 B stock – 27%

Test results: https://docs.google.com/fileview?id=0B06Slh1HJxoKYTVmYTZiN2QtMDJhNS00ZmU4LTk1NzEtMGQzZTA2ZTlkMjky&hl=en

Shuguang Treasure 6CA7-Z:

  • 99 Premium factory tested tubes
  • 61 Premium Grade A – 62%
  • 38 B stock – 38%

Test results: https://docs.google.com/fileview?id=0B06Slh1HJxoKMDYwNzU4ZmMtYTcyMS00Y2EyLTk3NmUtZTRjMTAxOTVmYjJj&hl=en

Can I hear the difference if tubes are tested different?

The answer is – it depends on the test results.

A weak (low) emission tube will last shorter time than a strong one. But you may not hear the difference when both tubes are within operating range. When a tube emission gets too low, the tube as part of the circuit is no longer operating at the optimal condition and will cause distortion in sound. It may also stress other parts of your amp causing equipment failure.

Noise / micro phonics issue on a preamplifier tube can be heard. Micro phonic is common on large power tubes but it is not important for sound quality.

Heater-to-Cathode leakage cannot be heard, but it will kill the tube faster before you know it.

Excessive gas will certainly shorten the tube life – but you cannot hear it.

A set of tubes with bad matching may cause distortion in some cases and become audible.

Do you need perfectly tested and matched tubes? Not always. You have to find the balance point yourself. Not everyone is perfectionist, but a seller should make all information known to let the buyer to make informative decision.

Why Grade A tubes only have one test card in the box?

We provide Grant Fidelity Grade A matched pair or quad of tubes – these tubes are usually packed in one box with one test card showing the ‘plate current’ reading in ‘mA’

Some customers inquire why we are not providing 2 or 4 cards showing same readings on all tubes – the reason is: we match tubes in pairs or quads to our specification. No two tubes will have 100% identical reading so we provide the average readings of all matched tubes in the package. It is misleading and untruthful to provide you 2 or 4 cards showing all same readings on all tubes because they simply DO NOT have 100% the same readings.

Tube compatibility issue

Please note that due the huge variation in tube amp designs, we as a tube vendor cannot guarantee our tubes are 100% compatible to your amplifier. Each tube model description on this website includes a spec sheet link – please feel free to forward it to your amp manufacturer to confirm compatibility before you make purchase.

We cannot make recommendations on tube substitution on a particular amplifier model due to liability reasons. Your amp manufacturer or distributor is your best source of information on such a topic.

Please also check the physical measurement of the tube you are about to purchase, especially if your amp has limited space for installing tubes. Some amps have recessed chassis which could limit space available to install different tubes.

Returns due to compatibility issue listed above will be subject to 20% re-stocking fee at all circumstances.

Thank you for your understanding.