Payment processor’s refund policy update – Fees no longer refundable!
We use Paypal, Stripe and other payment processing service providers to process payments from worldwide for all orders placed on our website. It is the most efficient way to process payments from credit cards, bank cards etc issued in multiple currencies, and issued from multiple countries.
Currently ALL payment processors on the market have decided to no longer refund the gateway processing fee (usually up to 4.5% of the transaction amount) to merchants (that is us, the seller of goods). So when we process your refund, we can no longer refund this part of your payment as it has taken and withheld by the payment processor, not by us. We cannot refund you funds that were not received by us in the first place.
We encourage buyers to do due diligence before placing an order and maintain committed to your purchase. An impulsive purchase will cost buyer substantial payment processing fees, plus applicable re-stocking fee if an order is actually approved for refund.
Please note that we reserve the right to charge order cancellation administration fee up to $25 dollars per order, on top of deduction of the payment processing fees.