Frequent Order Tracking Questions – Read before email
Here are answers to the frequently asked order tracking questions – please read it before using ‘contact us’ form to send email. It may have answered your question and save you time to write emails!
- Order placed – when will the order be shipped?
Answer: Typically within 48 hours (2 business days, excluding weekends and holidays that our business location – Alberta, Canada, observes locally). If for some reason your order cannot be shipped within that time frame, you will receive an email from us with details.
2. Can you send me tracking number once order is shipped？
Answer: All order shipping updates are done automatically to our online webstore order system. Please use your email (the one you used to place order) to login your account to see most up-to-date updates. If you didn’t register an account at the time of order, you can register it now with your same email. The website will send you a password automatically for you to login. You can change the default password if you wish after you login.
3. Why I didn’t receive the account login credentials email or any order updates?
Answer: The most common reasons are – Reason #1: you might have a typo in your email address when you register your account so the emails cannot be delivered. Simply register a new account with your correct email again. Reason #2: your email server blocked our email as spam. It is common these days that email server blocks out automatic emails. Please add grantfidelity at gmail dot com in your email contact list and mark us as a ‘safe sender’. Reason #3: For those using gmail, automatic emails are often routed to sub-folders in your inbox or Spam folder – Inbox subfolders are called ‘Promotions’ or ‘Social’ or ‘Updates’. You can find those Gmail inbox tabs in horizontal in your gmail inbox top header. Be sure to check your spam folder too, and add us to your safe sender contact list.
