European countries request all imports of any amount to be subject to VAT / duty assessment by local authorities.
Post office & couriers in Europe will calculate duty at the time of parcel import based on the value of shipment, and collect it from the receiver at the time of delivery.
By filling in your tax ID on checkout page of your order, it will expedite order processing through customs in Europe. We do not sell data to any marketing agency – this tax ID is only used to create shipping documents to expedite your order customs clearance with your country’s authority. Otherwise your country’s customs have to reach out to you, wait for your response in order to process your order import clearance. This manual process may take extra long time. We strongly recommend you to fill in tax ID in your order to expedite order customs clearance and delivery in Europe.
As each European countries have different VAT rates and/or duty regulations / customs processing fees, we do not include VAT or duty amount in our website pricing.
Most western European countries now have digital customs processing which is fast and efficient – receiver usually gets either SMS text messaging or email notification when VAT/Duty amount is due for payment before a parcel can be released. Please be sure to check your email and/or track the parcel with provided tracking number – you usually can pay for the VAT/Duty bill online before the parcel reaches your local courier depot.
We can rebate 50% of your import charges:
We now offer to refund 50% of your European import charges (combination of import fees, VAT and duty) up to either 50% of the import charge bill, or 50% of the amount of your country’s VAT, whichever is LESS.
This rebate offer is only valid for items purchase at ‘regular price’, and not valid for ‘on sale’ items, or items purchased with promotional coupons applied. Our pricing and business model cannot sustain ‘discount + rebate’ while still maintain economically viable and sustainable. We appreciate your understanding of this ‘no double dipping’ policy.
Rebate Example 1:
If your country’s VAT rate is 20%, your order item total price (net of insurance and shipping etc) is 500 Euro and you received an import charges bill for the amount of 85 Euro. We will refund you the less of: 1) 50% of import charge bill = 85 Euro X 50% = 42.50 Euro, or 2) 50% of VAT of the item price = 500 Euro X 20% VAT X 50% split = 50 Euro. Your final refund from us will be 42.50 Euro.
Rebate Example 2:
If your country’s VAT rate is 25%, your order item total price (net of insurance and shipping etc) is 1000 Euro. You received an import charges bill for the amount of 320 Euro. We will refund you the less of: 1) 50% of import charge bill = 320 Euro X 50% = 160 Euro, or 2) 50% VAT of the item price = 1000 Euro X 25% X 50% split = 125 Euro. Your final refund from us will be 125 Euro.
How to claim 50% import charges rebate:
This 50% split rebate will only be issued as refund to your original order payment method, upon presenting the official import charge bill issued by your country’s customs, and subject to verification.
The bill can be sent to us as scanned .pdf file or .jpg image and can NOT shown being altered by any means. We do not accept emailed message of ‘I was charged for and paid this and that amount’ or a portion of your credit card bill. It must be the official tax bill from courier or your country’s customs authority, showing the shipment tracking number to match with your order.
Once you have claimed the 50% split rebate, your order is no longer qualified for refund under any circumstances and any amount rebate issued will be sunk cost. Please understand the amount paid to a country’s customs and tax authorities cannot be clawed back by us under ANY circumstance.
We hope the above rebate policy will make international shopping less expensive for our European customers!
