For tube orders from USA customers, we sometimes use Canadian domestic courier service to ship to the border of Alberta/Montana, then customs brokers clear the parcels through US Customs into the USA for final delivery by USPS. Once the parcels entered the USA (AFTER customs clearance and released by US Customs), the USPS tracking number will become live tracking on www.usps.com, and the journey starts from a small town called Sweet Grass, Montana.

Don’t jump when you see your order was shipped from Montana, not from Canada. It’s just cross-border paperwork to get on USPS shipping network.

In the above shipping scenario, USA Customer will receive a 26 digit USPS tracking number as soon as we process your order in Canada – ie. pick n pack your orders and give the boxes to the Canadian couriers (this will usually happen within 48 hours of receiving your orders).

Customers in USA need to wait (patiently) for 2-3 business days for domestic transportation within Canada and border crossing into USA to complete, before starting to click on usps.com for updated USPS tracking.