In response to European customers request while they seek top quality vacuum tubes, we are starting a pilot program for shipping to selected European countries with Import Charges Prepaid, as of Feb 1st, 2024.
Terms and Conditions:
- First set currency to EUR
To participate the ‘EUR – Import Charges Prepaid’ pilot program, you MUST first set purchase currency to EUR from the website currency selection dropdown list. If you see the webstore pricing changed to EUR pricing, your country is currently included in the pilot program.
Placing orders with pricing in currencies other than EUR (such as USD or CAD) do NOT qualify for ‘Import Charges Prepaid’ pilot program to European countries. If you prefer to handle import tax process yourself at the receiving end, you can still place order in USD currency. In this case, you must pay all import charges to your countries’ tax authority directly at the time of import & delivery, at your own extra expenses.
2. Prepaid Import Charges are quoted by DHL portal
The Euro currency price shown on our website has been calculated to include Import Charges such as duty, tax and customs processing fees to major western European countries, as per estimates provided through DHL Express International shipping portal. If your country has other special levy for imported goods not included in DHL portal quotation we have received, it is not included in our website quoted price (this might be the case of some Eastern European countries) and such levy must be paid by the buyer once we present you the customs invoice we receive from your country.
Important Notes: When your order is shipped with Duty and Tax Prepaid by the sender (that is us), if DHL in your country requires any documents for customs clearance, please forward the request by email to us – our email is the order confirmation email you received from. Please do NOT provide documents from your side to DHL without confirming with us first, in order to avoid customs confusion on tax & duty assessment resulting in double taxing.
3. Use DHL Express shipping for smooth delivery experience
We ask ALL European customers who wish to use the ‘Import Charges Prepaid’ pilot program to use DHL Express shipping option. We engage DHL Express as import broker to bill and collect import charges from OUR shipping account. This can greatly speed up delivery process. So far we have done orders by DHL through to Germany, Sweden and Italy as of May 2024 and the process worked seamlessly.
If for some reason such as missing paperwork, DHL still requests you to make certain fee payment before they can deliver the shipment to you (yes sometimes DHL processing errors do happen), you can make payment promptly first so that you can receive delivery right away. You must request and keep your ‘import charges’ invoice / receipt from DHL, scan them as picture or .pdf files, then send them to us via email for your fee refund. Please note the refundable import charges is between the actual charges and maximum UP TO 20% of the item value in your order, excluding any insurance and shipping freight charges in the order.
4. Postal office parcel shipping option doesn’t work for ‘Import Charges Prepaid’
If you opt to use Postal Service during checkout for your order (ie. the cheaper shipping option), please place order in USD currency which excludes any import charges in the pricing. The carrier (Postal Service) in your country CANNOT and WILL NOT bill import charges back to sender (that is us in Canada outside of your country). You may have to line up at your local postal office service counter to pay in person or pay online for your country’s import charges out of your pocket, prior to taking Postal Office international parcel delivery.
If you used PayPal or Credit card (processed by Stripe) as payment method to pay an order in Euro currency, your Euro funds paid to us were automatically converted to US Dollars when PayPal or Stripe releasing funds to us at the time of your order (we do NOT receive Euro funds to our banks from these card payment processors). In an event of processing refund, keep in mind that we can only refund the US currency equivalent Euro amount at the time of refund. There may be a small shortfall to you, due to exchange currency charges by financial intermediaries and due to unexpected international exchange fluctuations – we have no way to claim these charges back so they will have to be born by the buyer in the order.
5. Pilot program maybe subject to change or cancellation without notice, but all orders will be honored
Due to the complexity of regulations in multiple European countries, this Import Charges Prepaid Pilot program may be subject to change or cancellation. The success of the program relies on the accuracy by DHL shipping portal, and destination country’s policy stability over long term.
Please be rest assured that if your order was placed with ‘Import Charges Prepaid’ with us and payment completed, we will honor the program terms and conditions, even if the Pilot program is cancelled before your shipment delivery.
We hope the above pilot program will allow our European customers to have better understanding of the total cost to expect when placing tube order with us in Canada!
Happy tube rolling and happy listening!
Grant Fidelity – Premium Vacuum Tubes