Stock status:
We have done preventive measures to re-stock vast majority of our common selling tube models. If any tube model happens to be sold out while our website hasn’t been synchronized in real time, we will notify you of such within 48 hours of receiving your order. You will be provided with alternative options.
Order Packing / Shipping from warehouse:
Order packing / shipping is as usual at our Canadian location: all tube orders placed on this website now are shipped from our Canadian office in Alberta, Canada. We have all precaution measurements in place now to reduce risks of virus impact, so outbound order picking / packing and shipping is as usual.
Shipping methods:
Our default ‘free airmail shipping’ is by Canada Post. A list of destination countries have now been impacted by Covid-19 so delivery to those countries by Post is no longer be available until further notice. Please see this link for Canada Post alerts: https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page
With the chaotic Covid-19 situation and shipping interruptions, we strongly advise all customers AGAINST using this ‘free airmail shipping’ method, as in many countries, delivery is NO LONGER RELIABLE and your precious tube order may get lost in the chaos.
Postal Airmail parcel is only insured for C$50 maximum by Canada Post. You may be exposed to big financial loss if you have ordered high value tubes, but choose to use this un-trackable shipping method during the current pandemic situation.
Ship to USA:
So far postal service between Canada and USA is still as normal – although borders are not closed for non-essential travel but goods flow is not impacted. We will update here if situation changes.
Expedited Shipping to countries other than Canada / USA:
Up to now, DHL Express is still shipping from Canada to European countries but the past guaranteed delivery standard may no longer be applicable. However, at least DHL is still shipping / delivering and receivers have full tracking for the parcel movement for the entire process, from pick up to import customs, to final delivery. DHL also uses SMS to notify receivers frequently. We strongly recommend European customers to use our Expedited shipping upgrade which includes DHL Express, unless parcel is extra bulky which may require additional postage charges. Shipping to Australia / New Zealand and other non-major European countries will still be shipped by Canada Post at this time, as DHL cost to these countries is prohibitively high – hence cannot be covered by our flat rate expedited shipping.
Courier freight increase:
We have received notifications from various international carriers about freight / postage increase due to shortage of international flights. We will do our best to hold our ‘free airmail shipping’ offer or ‘flat rate shipping upgrade’ on all applicable countries for as long as we can.. however, if postage / freight increases to an extent beyond our cost can bear, we may have to add a shipping surcharge due to this unexpected situation. If this happens on shipping route to certain destination countries, we will communicate with buyers and advise increased shipping cost. Buyer will have option to either cancel order or proceed with the shipping surcharge.
We will continue update this post if any situation changes. Please come back and check if needed.
Last but not least, we hope all our customers, audiophiles and music lovers to stay well, stay safe, and enjoy your in-home time with audio and music!
Best,
Rachel @ Grant Fidelity